DO YOU ACCEPT RETURN & EXCHANGE?
Yes, as we want you to have a pleasant shopping experience with us. We accept any reasons of return & exchange with full refund through store credit points only and without any hidden charges/processing charges.
All items in store are eligible for our return & exchange terms, except:
- On-sales items / Any short period flash sales items. (Year long promotion “BUY MORE SAVE MORE” is still eligible for return and exchange provided the items meets our return terms)
- Non-manufacturing defected item.
RETURN RULES
Returns can only be made one time per order number, any item purchased using return credit cannot be returned again the subsequent time.
Return must be made under the terms below:
- Submit your return request within 3 working days from the date of parcel received.
- Return your items within 7 days from the date of return approval received (the sooner you return it back to us, the sooner we can process your store credits refund).
- In the state of good condition: undamaged (return parcel packing is under buyer responsibility), unaltered, unworn, unwashed, protective stickers (for swimwears/shoes) and clothing tags intact, in original packaging along with order invoice.
SHIPPING FEE
For return of faulty/ stained/ incorrect item(s)/ incorrect parcel, all expenses of shipping fee involved in the return & exchange procedure will be bourned by Equine Music.
For return of other reasons, return item shipping will be under buyer expenses. Purchase of subsequent order using return credits will be bourned by buyer, unless the subsequent order nett total meets the Free Shipping terms even after return credits deduction.
